Privacy Policy

Honeyjar AI Inc. (“Honeyjar,” “we,” “us,” or “our”) provides AI-powered tools that support public relations and communications workflows. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information through our online and digital properties that link to this Privacy Policy—including our website, web application, mobile applications, electronic communications, and related services (collectively, the “Service”).

This Privacy Policy does not apply to information we process strictly on behalf of our enterprise customers or customers of our professional services. Our use of that information is governed by the specific agreements we enter into with those customers.  

Our Approach to Privacy and Confidentiality

Because our customers often use Honeyjar for sensitive PR and client work, we apply privacy and confidentiality practices to support those workflows. These practices help explain how our system is designed and operate in addition to the legal protections described throughout this Privacy Policy:

• Private data processing: Customer content is processed within each customer’s isolated workspace and is not mixed with other customers’ content.

• No training on customer content: We use AI partners under agreements that prohibit using customer data to train their models.

• No fine-tuning or enrichment: Customer files, drafts, media lists, and strategy documents are not used to fine-tune, retrain, or enrich any AI model.

• Confidentiality by design: Honeyjar does not access or reuse customer content for other customers or for internal training, except as needed to provide the Service or comply with applicable law.

• Compliance-ready controls: Workspace isolation, permissioning, and access logs allow customers to maintain a controlled environment suitable for sensitive materials.

• Deletion controls: Customers may delete files or revoke integrations, and such data is removed from the workspace and is not retained elsewhere in the Service, subject to backup retention periods and legal requirements.

Honeyjar does not sell customer data or share customer content with advertisers or AI providers for their own use.

Table of Contents

• Personal Information We Collect

• Tracking Technologies

• How We Use Personal Information

• How We Share Personal Information

• Your Choices

• Other Sites and Services

• Security

• International Data Transfers

• Children and Teens

• Changes to This Privacy Policy

• How to Contact Us

Personal Information We Collect

We may collect personal information in the following ways.

Information you provide to us

This may include:

• Contact data such as name, email address, phone number, and billing or mailing address.

• Demographic data such as city, state, country of residence, and postal code.

• Profile data including account credentials, employer, job title, biographical details, photographs or avatars, preferences, and links to social media profiles.

• Communications data from interactions through email, chat, support channels, or social media.

• Marketing data including preferences for receiving communications and engagement metrics.

• User-generated content such as prompts, drafts, notes, uploads, media lists, comments, or any other materials you submit through the Service.

• Call or video recordings of support calls, demos, or similar interactions, if applicable.

• Other information not specifically listed but used as described in this Privacy Policy or at the point of collection.

Information we receive from third parties

We may obtain personal information from:

• Public sources

• Data providers, brokers, and licensors

• Service providers that support the Service

• Joint marketing partners and event co-sponsors

• Analytics and advertising partners

• Social media platforms

Information collected automatically

We, our service providers, and advertising partners may automatically collect:

• Device data such as operating system, browser type, device model, unique identifiers, IP address, and language settings.

• Location data (approximate), based on IP address or device settings.

• Communication interaction data such as email opens or link clicks (using pixel tags or similar technology).

• Online activity data such as pages viewed, time spent, referring URLs, navigation paths, and access times.

Tracking Technologies

We use, and allow certain third parties to use, cookies, local storage technologies (such as HTML5), web beacons, pixel tags, chat technologies, and session-replay scripts. These technologies help operate, analyze, secure, and personalize the Service. More detail is available in your browser settings and in the “Your Choices” section.

How We Use Personal Information

We may use personal information for the purposes described below or as otherwise disclosed at the time of collection.

Service delivery and operations

To:

• Provide, operate, and maintain the Service

• Process subscriptions and transactions

• Enable security features

• Personalize the Service and remember preferences

• Establish and maintain user profiles

• Communicate about the Service and related events

• Respond to questions, support requests, and feedback

• Facilitate invitations and collaboration

• Collect and publish testimonials (with consent)

• Detect, prevent, or address fraud or security issues

Research and development

We may use personal information to analyze and improve the Service and to develop new products and features. We may create aggregated, de-identified, or anonymized data and use or share that data for lawful business purposes. We do not attempt to re-identify de-identified data except to test our processes.

Importantly: Customer files, drafts, and strategy materials are not used to train or adapt AI models.

Marketing and advertising

We may use personal information to:

• Send marketing communications

• Personalize marketing messages

• Administer events, promotions, and programs

• Conduct interest-based advertising with third-party ad partners

You can opt out of marketing communications at any time.

Compliance and protection

We may use personal information to:

• Comply with laws and lawful requests

• Protect rights, safety, and property

• Enforce our terms and policies

• Conduct internal audits

• Detect, investigate, or prevent fraud or security incidents

With your consent

We may use personal information for additional purposes with your consent where required by law.

How We Share Personal Information

We may share personal information with the following parties, as well as as otherwise described in this Privacy Policy or at the time of collection.

Service providers

Third parties that help us operate the Service and our business (e.g., hosting, support, infrastructure, analytics, email delivery, chat functionality, IT, and related services).

Payment processors

Payment information is processed directly by providers such as Stripe, in accordance with their privacy policies.

AI infrastructure providers

We use third-party AI platforms to power AI-assisted features. These providers are contractually prohibited from training on customer data.

Advertising and analytics partners

For interest-based advertising and analytics. We do not share workspace content or confidential materials with these partners.

Social networks

For integrations, login features, or advertising campaigns.

Third parties you authorize

If you choose to link or share information with a third-party service or integration.

Event partners

If you register for an event co-hosted with another organization.

Professional advisors

Such as lawyers, auditors, banks, and insurers, in connection with professional services.

Authorities and others

Where required to comply with laws, legal processes, or protect rights and safety.

Corporate transactions

In connection with a proposed or actual merger, financing, acquisition, sale, reorganization, or similar event.

Your Choices

Access and update information

You can access and update certain account information through your account settings.

Marketing communications

You may opt out of marketing emails by using the unsubscribe link in the message or by contacting us.

Cookies and similar technologies

Most browsers allow you to remove or reject cookies; however, the Service may not function properly without them.

Declining to provide information

Some information is required to use certain features. If you decline to provide it, those features may not be available.

Retention

We retain personal information for as long as necessary to provide the Service and meet legal or business obligations. When no longer needed, data is deleted or de-identified in accordance with our retention practices.

Other Sites and Services

The Service may contain links to third-party websites or may integrate with third-party tools. We do not control these third parties and are not responsible for their practices. We encourage you to review their privacy policies.

Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including:

• Encryption in transit and at rest

• Workspace isolation

• Role-based access controls

• Logging and monitoring

• Secure development and deployment practices

• Employee access controls

In addition, the following confidentiality practices apply:

• Customer content stays within isolated workspaces

• We do not train AI models on customer data

• Customer content is not reused for other customers or internal model training

• Customers can delete files or integrations at any time, subject to backup retention periods and legal obligations

While we work to protect your information, no system is entirely secure.

International Data Transfers

We are headquartered in the United States and may use service providers in other countries. This may require transferring personal information to jurisdictions with different data protection laws. Where required, we implement appropriate safeguards for such transfers. Users in Europe may contact us for more information.

Children and Teens

The Service is not intended for individuals under 18. If we learn that we have collected personal information from someone under 18 without appropriate consent, we will delete it as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest revision. When required by law, we will provide additional notice or seek consent for material changes.

How to Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

info@honeyjar.ai